FAQ About Curacao Credit Shield Plans:
CCS Plus offers the same benefits as CCS Basic with the exception that with CCS + offers product replacement. When a customer enrolls in CCS+ their purchases will be covered for up to 36 months after purchase.
Yes, items valued at less than $50, accessories, clothes, and other non-perishables good are not eligible for replacement under CCS Plus.
When a customer wants to submit a claim for stolen property for products purchased on accounts: 00, 99â€™, or 50â€™s and they have CCS+ they will submit a insurance claim using the Response Indemnity form and not an CCS form.
No, the same form that is used for claims that are for purchases done under installments.
The CCS Plus Declaration and CCS Plus Disclosure can be found under Paperless Documents on the AR. They look similar to the Insurance and Insurance Disclosure for property insurance bought under installments.
Yes, unlike purchases done on installment accounts where the invoice is a sheet detailing all items, balance of the subaccount, and fixed payments that gets faxed with purchases on 00, 99, and 50's the invoice that resembles a long receipt is what you would fax as proof of purchase.
After the one-time enrollment CCS+ will protect all their purchases for up to 36 months or until till their account reaches a zero balance whichever comes first.
No, additional property insurance cannot be purchased on purchases done under sub accounts 00, 99, and 50's since their enrollment under CCS+ has the product replacement benefit built in. Additional property insurance can only be bought on purchases done under installment accounts, that are 01-09, and they must be enrolled in CCS Basic.
No, customers with CCS+ who submit a claim for stolen property and are approved will receive a product replacement only; their balance will not be cancelled.
A customer may follow up with their claim by calling the following number: 1.800.888.2738, extension 8391 Monday through Friday between 8:00 a.m. and 6:00 p.m. (EST).
Yes, they may do so; however the customer needs to be reminded that they need to put their account up to date. If they submit a claim and it is approved they will not be able to do a reselection until their account is up to date.
No, if a purchase is done under any installment sub accounts and no additional property insurance is purchase and the customer is enrolled in CCS+ their purchase is not covered for product replacement; in cases like that the customer may submit an CCS Activation form along with a full and in detail police report.